Capped LTE packages include a specific monthly data allowance, such as 150GB, 300GB, 500GB or 1TB.

Your normal package speed applies while your included data allowance remains available, subject to network coverage, signal strength, congestion, network capacity and other technical conditions.

Once your included data allowance has been fully consumed, applicable package conditions will apply. Depending on the package, this may include purchasing a data top-up or waiting until the next monthly provisioning cycle.

Uncapped LTE provides continued internet access without a fixed monthly data allowance. However, uncapped services remain subject to a Fair Usage Policy.

Where monthly usage reaches the FUP threshold applicable to the package, Eye Intuition may apply a post-FUP speed reduction.

The customer will remain connected and may continue using the service at the applicable reduced speed until the next monthly provisioning cycle.

The following thresholds may apply to Eye Intuition uncapped packages:

LTE performance can be affected by network congestion, signal strength, tower capacity, spectrum availability, backhaul capacity and customer equipment.

Advertised speeds are therefore maximum or “up to” speeds unless a service is expressly sold with a guaranteed minimum speed.

Where necessary to maintain network stability, Eye Intuition may implement reasonable traffic-management measures during periods of significant congestion.

• VoIP and real-time communication
• Video conferencing
• DNS and normal web browsing
• Interactive internet services

Non-time-sensitive traffic, including large downloads, peer-to-peer traffic or sustained bulk transfers, may receive lower priority during periods of significant congestion.

Eye Intuition may investigate and take reasonable action where usage is substantially outside normal consumer or business use and materially affects network performance, security or other customers.

• Sustained high-volume automated downloads
• Unusually high continuous traffic generation
• Excessive peer-to-peer traffic
• Attempts to circumvent FUP or speed controls
• Unauthorised resale or redistribution
• Activities creating abnormal network loads
• Unlawful or malicious network activity

Customers may not use an Eye Intuition connection to:

• Conduct denial-of-service attacks
• Distribute malware, viruses or malicious software
• Perform unauthorised network intrusion or scanning
• Operate fraudulent or unlawful services
• Interfere with Eye Intuition's network
• Interfere with another customer's service
• Circumvent technical controls designed to protect the network

Serious or unlawful abuse may result in suspension or termination in accordance with the customer's agreement and applicable law.

LTE services must be used in accordance with the package purchased.

Residential packages may not be used for commercial resale, public Wi-Fi provision, hotspot resale or other revenue- generating redistribution unless expressly authorised by Eye Intuition.

Businesses requiring higher capacity, multiple users, public Wi-Fi, hosting, high-volume transfers or dedicated connectivity should select an appropriate business service.

LTE is a radio-based service. Actual performance may vary according to:

• Geographic location
• Indoor or outdoor signal conditions
• Distance from the serving tower
• Network congestion
• Available network capacity
• Customer equipment
• Antenna installation
• Underlying network provider

Data allowances, validity periods, rollover and top-up options are determined by the customer's specific package.

Where rollover is offered, unused data will be carried forward only in accordance with the applicable package terms.

Customers will be informed of applicable data depletion and service conditions through the available customer communication channels.

Some Eye Intuition services operate using third-party mobile or network infrastructure.

Where an upstream network provider imposes technical, capacity, FUP, speed-management, geographic, SIM, device or usage restrictions, those restrictions may also apply to the customer's Eye Intuition service.

Eye Intuition reserves the right to amend this Fair Usage Policy where reasonably necessary because of:

• Changes in network capacity
• Upstream provider requirements
• Technology changes
• Regulatory requirements
• Network security considerations
• Changes to Eye Intuition service offerings