FAQ

We provide LTE broadband and fixed wireless broadband solutions, depending on coverage, site conditions and the package selected. Our aim is to provide a practical connection for everyday internet use, work, learning and business operations.

LTE uses a mobile network and a compatible SIM-enabled router or device. Fixed wireless broadband uses a wireless link between a customer's premises and network infrastructure, commonly with outdoor radio equipment. The appropriate option depends on availability and your requirements.

Our local connectivity offering focuses on LTE and fixed wireless broadband. Fibre availability is not guaranteed. Contact us with your address or location so we can advise which options may be available to you.

It depends on how many people or devices will connect, the applications you use, and whether you need video calls, streaming, online learning, cloud applications or business systems. We can help you choose a suitable package based on your expected usage and available coverage.

Equipment and installation arrangements depend on the selected service and package. Some connections may require a compatible router, an outdoor antenna or professional installation. We will confirm applicable equipment, setup requirements and charges before proceeding.

Network coverage, signal strength, congestion, equipment, obstructions, Wi-Fi placement and the number of connected devices can all affect performance. Advertised or package speeds should not be interpreted as a guarantee of identical performance at every location and time.

Managed IT support can include troubleshooting, computer and software assistance, device configuration, routine maintenance, connectivity support and help with everyday technology problems. The exact scope depends on the service arrangement agreed with each customer.

Support may be available on a pay-as-you-go basis, subject to the type of issue and our availability. Ongoing support arrangements can also be discussed for businesses that need more consistent assistance. Contact us to confirm the suitable option.

Yes. Our IT solutions are intended to support homes, small businesses, institutions and other organisations. We focus on practical support that helps customers use their technology more effectively.

We can assess common hardware, software, configuration and connectivity problems and advise on the next steps. The resolution, support method and any applicable fees depend on the issue and whether remote or on-site assistance is required.

Remote support may be suitable for issues that can be diagnosed or resolved securely over a connection. On-site support may be necessary for physical equipment, cabling or installation work. Availability depends on the location, issue and agreed service arrangements.

Our networking solutions can include router and access point configuration, Wi-Fi setup, local area networking, network equipment installation, connectivity troubleshooting and infrastructure planning. The recommended solution depends on the premises and the customer's requirements.

We can assess the layout, existing equipment, interference and coverage requirements, then recommend suitable access points, mesh equipment or other improvements where appropriate. Results depend on the building, equipment and network design.

Potentially, yes. We can assess the distance, line of sight, cabling possibilities, site conditions and security requirements to recommend a suitable design. A site assessment may be necessary before confirming feasibility and costs.

We provide networking and configuration assistance appropriate to the equipment and project scope. Tell us what devices you use, what you want the network to do and what problem you are experiencing so we can assess the required support.

Eye Intuition provides enquiries and solutions for internet-based business communications, including compatible IP desk phones, hosted PBX services, extensions, business telephone numbers, calling packages and configuration. The final service combination depends on your business requirements and the available provider options.

Voice over Internet Protocol (VoIP) allows voice calls to travel over an internet or IP network. Instead of relying solely on a traditional telephone line, businesses can use compatible IP phones or supported applications to make and receive calls through a VoIP service.

A hosted PBX is a telephone system managed on a service provider's platform. It can provide business extensions, call routing and other telephone features without requiring the business to operate its own traditional on-site exchange. Available features depend on the selected plan.

Depending on provider availability, a business may be able to obtain a telephone number and configure one or more extensions for staff or departments. Number availability, portability, extension charges and activation requirements must be confirmed before ordering.

Not always. VoIP can work with a compatible IP desk phone, supported softphone application or another approved device. An IP desk phone is often suitable for reception desks, offices and staff who handle regular business calls. Device compatibility should be checked against the chosen provider.

We can discuss suitable IP phone options and configuration requirements for your business. Setup may include connecting the handset to your network and provisioning it for the relevant VoIP or hosted PBX service, subject to device compatibility and provider requirements.

A telephone number identifies the number people call. An extension identifies a user, handset or destination within a telephone system. A calling package determines how call usage is charged or included. Depending on the provider, these components may be billed separately.

Not necessarily. Some providers charge for incoming calls, outgoing calls, call minutes, numbers or other service components. Charges depend on the provider and plan, so businesses should check both incoming and outgoing call rates and any included-minute conditions before selecting a package.

This depends on the selected package. Additional usage may be billed separately, restricted or handled under the provider's applicable terms. Confirm the included minutes, destinations covered, overage rates and billing increments before activation.

You need a sufficiently reliable connection with suitable bandwidth and network performance. Call quality can be affected by congestion, latency, packet loss, Wi-Fi interference and network configuration. Businesses with several simultaneous calls may need their network assessed before deployment.

A hosted PBX may support multiple extensions and users in one or more locations, depending on the provider and subscription. The required number of extensions, concurrent calls, telephone numbers and features should be established before the system is configured.

Number portability may be possible, but it depends on the number, network, provider and applicable requirements. Existing numbers should not be cancelled until portability and migration arrangements have been confirmed with the relevant providers.

Tell us how many users or handsets you need, whether you require a new or existing telephone number, how many calls you expect to make and receive, and whether you need extensions or a hosted PBX. We can then help identify a suitable configuration and clarify the applicable equipment, setup and recurring charges.

Our security and smart-technology enquiries can cover CCTV surveillance, alarms, access control, intercoms, gate automation, electric fencing, time-and-attendance systems, system integration and maintenance. Availability and the final scope are confirmed for each project.

Remote viewing may be possible when the camera or recorder, network, app and security settings support it. The setup must be configured appropriately, and reliable remote access depends on internet connectivity and compatible equipment.

Some systems can be integrated, such as CCTV, access control and intercoms, but compatibility varies by manufacturer and model. We assess the intended functions and equipment before confirming whether integration is practical.

Maintenance or fault-finding may be available depending on the system, site and required work. Contact us with the equipment details, symptoms and location so we can determine the appropriate next step.

Yes. Share the type of premises, areas to cover, access requirements and any existing equipment. A discussion or site assessment can help determine a practical solution and identify any installation or compatibility considerations.

We provide prepaid communication service enquiries, including services associated with our authorised reseller or agent arrangements. Available products, network options, prices and transaction requirements depend on the service in question.

SIM registration assistance may be available through our authorised RICA agent arrangement, subject to the applicable network's requirements and verification process. Customers must provide the required documentation and information. Registration is not guaranteed until the relevant checks are completed.

Requirements can vary by network and transaction. You should be prepared to provide the prescribed identity document and proof of address or other required information, where applicable. Please confirm the current requirements with us before visiting.

Yes. Tell us the network and product you are interested in. We can confirm whether it is available through our current arrangements and explain any applicable conditions.

Depending on the project and service arrangement, enquiries can include website hosting, domain-related services and other website or digital requirements. We will confirm the specific service, scope, provider arrangements and recurring charges before you proceed.

Contact us with your business requirements and whether you already own a domain or website. We can discuss the appropriate next steps for the digital service you need, subject to the services currently available.

Hosting and website maintenance are different services unless they are specifically combined in your agreement. Updates, backups, security checks, content changes and technical support should be confirmed as part of the agreed scope.

We can discuss your existing website, hosting setup and the problem or improvement you need. Any work will depend on platform access, technical requirements, ownership permissions and the agreed project scope.

A consultation can help clarify your technology requirements, review current challenges and explore suitable options for connectivity, IT support, networking, communications or security. The scope depends on the question or project you bring to us.

Yes. We can discuss your premises, number of users, connectivity needs, devices, communications and security requirements. Recommendations depend on the budget, site conditions and services or equipment suitable for the project.

We welcome enquiries from schools, institutions, student residences, accommodation providers and other organisations. We can discuss practical requirements such as broadband, Wi-Fi coverage, networking, IT support and security, subject to feasibility and service availability.

Contact us with your location, the service you need, the number of users or devices involved and any relevant deadlines. For installations or larger projects, additional information or a site assessment may be needed before a quote can be prepared.

Eye Intuition Telecoms is based in Sterkspruit, Eastern Cape, and serves customers according to the service, location and project requirements. Availability can differ between broadband, on-site support and installation services, so please confirm your location with us.

Send us your address or location and the service you are interested in. Broadband may require a coverage and signal assessment, while installation and on-site services may require a feasibility check.

Pricing depends on the package, equipment, installation, usage, project scope and any recurring provider charges. We will clarify the applicable price and relevant terms for your selected service before you commit.

You can call us on 087 2653 182 or 060 650 9794, or email enquiries@eyeintuition.co.za. Include your location, preferred contact details and a short description of what you need.