Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the Eye Intuition Telecoms website, products and services, including broadband connectivity, VoIP services, managed IT services, networking solutions, security and surveillance solutions, installations, technical support, hosting and digital services, and products purchased through our website.

For purposes of this Policy, Eye Intuition Telecoms (Pty) Ltd is referred to as “Eye Intuition Telecoms”, “we”, “us” or “our”.

By using our website or providing personal information to us, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect personal and business information that is reasonably necessary to provide our products and services.

This may include:

• Your name and surname.
• Company or organisation details.
• Telephone and mobile numbers.
• Email address.
• Physical, installation or delivery address.
• Billing and payment information.
• Information required for quotations, orders and service agreements.
• Technical information required to install, configure or support a service.
• Communication and support records.
• Information submitted through website forms.

We may also collect technical information about how visitors use our website, such as browser information, device information, IP address, approximate location, pages visited and other information generated through website usage.

3. How We Collect Information

We may collect information directly from you when you:

• Submit a contact or enquiry form.
• Request a quotation.
• Purchase a product through our website.
• Subscribe to an internet, VoIP or other service.
• Request an installation or technical support.
• Contact us by telephone, email, WhatsApp or other communication channels.
• Create or use an account where applicable.

We may also receive information from service providers, suppliers, payment providers or other third parties where this is necessary to provide a requested product or service or where permitted by law.

4. How We Use Personal Information

We process personal information for legitimate business, contractual and legal purposes, including to:

• Process and fulfil product orders.
• Provide broadband, VoIP, managed IT and other services.
• Arrange and perform installations.
• Provide technical support and maintenance.
• Prepare quotations and invoices.
• Process payments and manage customer accounts.
• Communicate with customers about their products or services.
• Maintain business and service records.
• Improve our website, products and services.
• Detect, prevent and investigate fraud, abuse and security incidents.
• Comply with applicable legal and regulatory requirements.

5. Website Orders and Payments

When you purchase products through our website, we may process information required to fulfil the order, arrange delivery, communicate with you and provide after-sales support.

Payment information may be processed through the applicable payment method or financial institution. We do not intentionally collect or store complete banking or card credentials where the payment process is handled directly by an external payment provider.

Customers should review the privacy policies and terms of any third-party payment provider used to complete a transaction.

6. Service and Installation Information

When you subscribe to or request services such as broadband connectivity, VoIP, managed IT, networking or security installations, we may collect information necessary to assess, install, configure, monitor and support the service.

This may include installation addresses, equipment information, network configuration details, service records and technical support history.

We will use this information only for legitimate purposes connected with providing, maintaining or supporting the relevant service, or as otherwise permitted or required by law.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the user experience.

Some cookies may be placed by third-party services used on our website, such as analytics, embedded content, security tools or other website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

8. Sharing Personal Information

We do not sell your personal information.

Where necessary for providing our products and services, personal information may be shared with trusted third parties such as:

• Network and telecommunications service providers.
• Product manufacturers and authorised suppliers.
• Payment and financial service providers.
• Courier and delivery providers.
• Hosting, cloud and technology service providers.
• Professional advisers or service providers assisting our business.
• Regulatory authorities or law-enforcement bodies where legally required.

We take reasonable steps to ensure that third parties receiving personal information process it appropriately and only for legitimate purposes.

9. Direct Marketing

Where permitted by applicable law, we may contact existing customers about relevant products, services, promotions or updates.

Where required, we will obtain the appropriate consent before sending direct electronic marketing communications.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

10. Protection of Personal Information

Eye Intuition Telecoms takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, computer system or electronic storage method can be guaranteed to be completely secure. Customers should therefore avoid sending highly sensitive information through unsecured communication channels unless specifically requested through an appropriate process.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with contractual obligations or meet legal and regulatory requirements.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise disposed of in accordance with our retention practices and applicable law.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.

Requests may be subject to verification of your identity and any applicable legal limitations.

13. Children’s Information

Our website and services are primarily intended for adults and businesses. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. These third parties operate independently and may have their own privacy policies and terms.

Eye Intuition Telecoms is not responsible for the privacy practices, security or content of third-party websites or services.

15. International Processing

Some service providers we use may store or process information outside South Africa. Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy legislation.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

The latest version will be published on this website together with the applicable effective date.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is being handled, please contact us.